Privacy Policy
1. Purpose & Scope
This Privacy Policy explains how WellBeing Space collects, uses, stores, discloses, and protects personal and health information in the course of psychological services. We are committed to respecting your privacy and complying with the Psychology Board of Australia’s Code of Conduct and the Australian Privacy Principles under the Privacy Act 1988.
2. Legal & Ethical Obligations
WellBeing Space complies with:
- Australian Privacy Principles (APPs)
- Psychology Board of Australia Code of Conduct
- Relevant state/territory health records legislation
3. Information We Collect
We may collect:
- Personal information (name, DOB, contact details)
- Sensitive/health information (mental health history, assessments, session notes)
- Administrative and billing information
- Electronic information (emails, online forms, telehealth-related data)
4. How We Collect Information
- Directly from you during assessment and treatment
- From third parties with your consent (e.g., GP, other clinicians)
- Through digital communication (email, telehealth)
5. Why We Use Your Information
We may use your information to:
- Provide psychological assessment and treatment
- Manage appointments, communication, and billing
- Coordinate care with other professionals with consent
- Comply with legal, regulatory, and ethical requirements
6. Disclosure of Information
We only disclose information:
- With your informed consent
- When required/authorised by law (e.g., mandatory reporting, subpoenas)
- To prevent or manage serious risk of harm
- For continuity of care, with consent
7. Confidentiality & Storage
We ensure:
- Secure physical and electronic storage of records
- Restricted access by authorised personnel only
- Accurate and up‑to‑date record‑keeping
- Secure disposal or transfer of files in accordance with legislation
8. Access to Your Information
You may request:
- Access to your health information
- Corrections to inaccurate information
- Transfer of your file to another provider
9. Informed Consent
We obtain informed consent before using or sharing your information except where disclosure is legally required. Consent is documented whenever possible.
10. Data Breach Management
In the event of a data breach, we will follow our Data Breach Response Plan which can be found here.
11. Staff Responsibilities
All staff, contractors, and students are trained in confidentiality and privacy obligations.
12. Social Media, Recording & Third‑Party Use
We do not share client information on social media. Session recordings are only made with your explicit written consent.
13. Policy Review
This policy is reviewed regularly to ensure legal and ethical compliance.
Contact Information
For questions or concerns regarding your privacy, please contact:
WellBeing Space
Email: admin@WellBeingSpace.au